Contact Us

1. Purpose of Contact

This section provides contact details for enquiries related to orders, delivery, cancellations, returns, payments, privacy matters, or general assistance.

Support is available to address reasonable enquiries within standard service hours.

2. How to Get in Touch

Enquiries may be submitted using the contact methods listed below.
When contacting support, please include relevant details such as order reference numbers where applicable to assist with timely handling.

3. Response Time

Enquiries are typically reviewed and responded to within 1–2 business days, excluding weekends and public holidays.

Response times may vary during peak periods or where additional verification is required.

4. Service Hours

Support is available during the following hours:

Service Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding public holidays)

Messages received outside these hours are reviewed on the next business day.

5. Contact Details

For assistance, please use the details below:

Address: APT BLK 301B ANCHORVALE DRIVE #10-63 SINGAPORE 542301SINGAPORE
Phone: +65 (899) 46862
Email: orderstatus@loftova.com

6. Important Notes

• Enquiries related to order cancellations are subject to the applicable cancellation timeframe.

• Return and refund enquiries are handled in accordance with the relevant return procedures.

• Requests involving personal information are managed in line with applicable privacy requirements.