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Free delivery available on all orders across Australia.
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Payment Policy

1. Available Payment Methods

Secure payment options are provided for all orders.

Accepted payment methods may include:

  • Visa

  • MasterCard

  • Discover

  • American Express

  • JCB

All transactions are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.

2. Payment Security

Safeguarding payment information is treated as a priority.

To support transaction security:

  • Payments are processed using industry-standard encryption technologies.

  • Full card details are not stored on internal systems.

  • Financial information is not shared with unauthorised parties.

  • Secure HTTPS/SSL connections are used for all payment-related interactions.

3. Payment Authorisation

By submitting an order, users authorise the charge of the total amount using the selected payment method.

If a transaction is declined by the bank or payment provider, the order cannot be completed. In such cases, users may be required to:

  • Verify payment details, or

  • Select an alternative payment method.

4. Prices and Applicable Taxes

All prices displayed:

  • Are shown in Australian dollars (AUD).

  • Include applicable taxes as required under Australian law.

No additional charges are applied at checkout unless clearly disclosed prior to order confirmation.

5. Order Confirmation

Following successful payment authorisation, an order confirmation notice is issued containing a summary of the order details.

If confirmation is not received within 24 hours, users are advised to:

  • Check spam or junk email folders, or

  • Contact support for assistance.

6. Payment Issues

If an error or irregularity occurs during a transaction, users should:

  • Contact support and provide the order reference number.

  • Include a brief description of the issue encountered.

The transaction status will be reviewed and, where necessary, coordination with the payment provider will be undertaken to resolve the matter.

7. Refunds

Refunds for approved cancellations or returns are issued using the original payment method.

Once approved:

  • Refund processing generally occurs within 3–7 business days.

  • The time required for funds to appear may vary depending on the bank or payment provider.

8. Contact Information

For enquiries relating to payments, refunds, or transaction concerns, please use the contact details below:

Address: APT BLK 301B ANCHORVALE DRIVE #10-63 SINGAPORE 542301SINGAPORE
Phone: +65 (899) 46862
Email: orderstatus@loftova.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding public holidays)