Terms of Service

 

1. Introduction and Scope

These Terms of Service set out the rules governing access to and use of loftova.com, the services made available, and the contractual relationship arising from placing an order.

By browsing or submitting an order, users acknowledge and accept these terms in full.

These terms may be updated from time to time to reflect operational, legal, or technical changes.

2. User Access and Responsibilities

Orders may be placed without creating an account.

Where account registration is chosen, accurate and up-to-date information must be provided, and access credentials must be kept confidential.

Access may be restricted or suspended where misuse, inaccurate information, or breaches of these terms are identified.

3. Products, Availability, and Pricing

All items displayed are subject to availability at the time an order is submitted.

Descriptions, images, and pricing details may be updated prior to order completion to maintain accuracy.

All prices are displayed in Australian dollars (AUD) and include applicable taxes as required under Australian regulations.

In cases of clear pricing or listing errors, orders may be cancelled and any payment received will be fully refunded.

4. Orders and Payments

Before submitting an order, users should review all details carefully.

Accepted payment options may include Visa, MasterCard, Discover, American Express, and JCB. Transactions are processed using secure encrypted connections.

After an order is submitted:

• An order confirmation notice is issued.

• Payment is deemed complete once authorised by the payment provider.

5. Shipping Conditions

Additional details are outlined in the Shipping Policy. A summary is provided below.

Order Processing Time
Orders are generally processed within 2–5 business days after payment confirmation.

Processing Cut-off Time

• Orders placed before 5:00 pm will be processed on the same business day.

• Orders placed after 5:00 pm will be processed starting from the next business day.

• If an order is placed on a public holiday, processing will commence on the next business day.

Estimated Delivery Time
Once dispatched, delivery within Australia is estimated at 7–18 business days, depending on destination and carrier conditions.

Shipping Fees
Standard delivery within Australia is provided at no additional charge.

6. Order Cancellations

Further details are outlined in the Order Cancellation Policy. Key points include:

• Cancellation requests may be submitted within 24 hours of order confirmation, provided preparation has not commenced. Within this period, approved cancellations receive a full refund.

• After 24 hours, cancellation may not be possible if processing or preparation has begun. Where cancellation cannot be completed, delivery may proceed and a return request may be submitted in accordance with the return procedure.

7. Returns, Exchanges, and Refunds

Comprehensive conditions are outlined in the Return, Exchange, and Refund Policy. In summary:

• Items must be unused and returned in original condition and packaging.

• All accessories, instructions, and labels must be included.

• Custom-made or personalised items are not eligible.

• Items damaged due to misuse, incorrect installation, or insufficient care are excluded.

To submit a request:

• Contact support with the order reference and reason for return.

• Follow the instructions provided after review.

Damaged or incorrect items must be reported within 5 calendar days of delivery and supported with clear images.
Where applicable, replacement or refund arrangements will be made.

8. Governing Law and Dispute Resolution

These terms are governed by the laws applicable in Australia.

Nothing in these terms limits rights that cannot be excluded under Australian consumer protection legislation.

9. Personal Information

Only information reasonably required for order processing, communication, and service operation is collected and handled in accordance with the Privacy Policy.

10. Intellectual Property

All content available through the site, including text, images, layouts, designs, and software elements, is protected by applicable intellectual property laws.

Unauthorised use, reproduction, or distribution is prohibited.

11. Limitation of Liability

No responsibility is accepted for loss or damage resulting from improper use of services or products.

Liability is not assumed for temporary interruptions, technical faults, or circumstances beyond reasonable control.

Nothing in these terms excludes liability where exclusion is not permitted by law.

12. Updates to These Terms

These Terms of Service may be revised periodically.
Revisions apply from the date they are published and affect future use only.

13. Contact Information

For enquiries relating to these terms, please use the following contact details:

Address: APT BLK 301B ANCHORVALE DRIVE #10-63 SINGAPORE 542301SINGAPORE
Phone: +65 (899) 46862
Email: orderstatus@loftova.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding public holidays)