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Future Plans

1. Direction and Focus

Future development is guided by a preference for steady improvement rather than rapid expansion. The emphasis remains on reliability, clarity, and everyday practicality, ensuring that changes support real use rather than introduce unnecessary complexity.

2. Product and Selection Planning

Over time, the range of available items is expected to evolve gradually. New additions will be considered carefully, with attention given to durability, usability, and long-term relevance.

Rather than frequent changes, updates are planned to occur in measured stages, allowing adequate time to review feedback and ensure consistency in quality and presentation.

3. Service Improvements

Ongoing adjustments are planned to improve service efficiency and responsiveness.

  • Order processing, cancellation, and return timeframes will remain aligned with reasonable local expectations in Australia.

  • Clearer guidance and improved communication steps will be introduced where practical to reduce uncertainty during the ordering and delivery process.

4. Delivery and Handling Developments

Delivery processes will continue to be reviewed to improve predictability and handling standards.

Where possible, refinements will focus on:

  • More consistent preparation timelines

  • Improved coordination with delivery partners

  • Clearer delivery status updates after dispatch

Any adjustments will prioritise reliability over speed.

5. Long-Term Considerations

Longer-term planning centres on maintaining stability while making incremental improvements based on actual usage and feedback.

Rather than setting rigid targets, progress will be assessed periodically to ensure that changes remain practical, sustainable, and aligned with everyday needs.

6. Ongoing Communication

Updates related to service processes, delivery expectations, or operational changes will be communicated clearly and applied prospectively.

Support availability is expected to remain during standard weekday hours, with messages reviewed on the next business day when received outside service hours.

7. Contact Information

For enquiries or general questions, the following contact details may be used:

Address: APT BLK 301B ANCHORVALE DRIVE #10-63 SINGAPORE 542301SINGAPORE
Phone: +65 (899) 46862
Email: orderstatus@loftova.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding public holidays)