Privacy Policy

 

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and protected when individuals browse or place orders through loftova.com.

Personal privacy is respected and handled responsibly in accordance with applicable Australian privacy legislation and related regulations.

2. Information Collected

When services are accessed or orders are placed, the following categories of information may be collected:

• Personal details such as name, billing address, delivery address, and email address.

• Order-related information including selected items, order references, and transaction history.

• Payment-related information necessary to complete transactions (full payment card details are not retained).

• Technical data such as IP address, browser type, device identifiers, and interaction data.

Providing personal information is required to process orders and deliver requested services.

3. Use of Personal Information

Collected information is used for the following purposes:

• Processing and fulfilling orders, including delivery coordination and support enquiries.

• Communicating order updates, delivery notices, return matters, or general enquiries.

• Managing payments, refunds, and order adjustments.

• Maintaining and improving functionality, performance, and reliability of online services.

• Meeting obligations under Australian legal and regulatory requirements.

Personal information is used only where reasonably necessary for these purposes.

4. Disclosure of Personal Information

Personal information is not sold or leased to external parties.

Information may be disclosed only where required to:

• Delivery and logistics providers for shipment fulfilment.

• Payment service providers for transaction processing.

• Technical service providers supporting system operation and data security.

• Regulatory or governmental authorities where disclosure is required by law.

Any parties receiving personal information are expected to handle it securely and only for authorised purposes.

5. Data Security

Reasonable technical and organisational safeguards are implemented to protect personal information, including:

• Use of secure encryption and HTTPS/SSL connections.

• Limited access controls to personal data.

• Secure storage systems designed to prevent unauthorised access, misuse, or disclosure.

Despite these measures, absolute data security cannot be guaranteed.

6. Data Retention

Personal information is retained only for as long as necessary to meet operational, legal, and accounting obligations.

Once no longer required, information is securely deleted or anonymised.

7. Cookies and Similar Technologies

Cookies or similar technologies may be used to support functionality and analyse usage patterns.

These tools assist with improving performance and usability. Browser settings may be adjusted to restrict cookies, though some features may be affected.

8. Individual Rights

Individuals have the right to:

• Request access to personal information held about them.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where permitted by law.

• Withdraw consent in applicable circumstances, subject to legal or contractual limitations.

Requests may be submitted using the contact details provided below.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal developments or operational changes.

Any revisions take effect from the date of publication and apply to future use of services.

10. Contact Information

For questions regarding privacy or personal data handling, please contact:

Address: APT BLK 301B ANCHORVALE DRIVE #10-63 SINGAPORE 542301SINGAPORE
Phone: +65 (899) 46862
Email: orderstatus@loftova.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding public holidays)